Skip to content
Brewster← Back

Merchant Platform Rules

Last updated 13 April 2026

1. Introduction

These Merchant Platform Rules set out the standards, responsibilities, and operating rules that apply to merchants using Brewster.

These rules form part of the Brewster legal and operational framework and should be read together with the Brewster Terms of Service, Privacy Policy, and any applicable commercial terms or onboarding materials.

Brewster is operated by Olio Technologies (Pty) Ltd trading as Brewster ("Brewster", "we", "us", or "our").

2. Scope

These rules apply to all merchants, stores, and authorised merchant users using Brewster, including owners, administrators, managers, staff members, and other users acting on behalf of a merchant.

3. Merchant Responsibility for Store Operations

Each merchant remains solely responsible for its own business operations conducted through Brewster, including:

  • store information and contact details;
  • menu accuracy and pricing;
  • stock availability;
  • operating hours and collection times;
  • order acceptance and preparation workflows;
  • food quality, safety, and allergen handling;
  • customer service and fulfilment decisions; and
  • compliance with applicable law.

4. Accurate Store Information

Merchants must ensure that all information made available through Brewster is accurate, current, and not misleading, including:

  • store names;
  • store addresses and locations;
  • operating hours;
  • collection instructions;
  • menu items and descriptions;
  • pricing;
  • availability status; and
  • promotions or special offers.

Merchants must update store information promptly where circumstances change.

5. Menu, Pricing, and Availability Rules

Merchants are responsible for ensuring that menu listings, pricing, modifiers, and product options are correct before making them available to customers.

Merchants must not:

  • list unavailable products as available on an ongoing basis;
  • use misleading descriptions or imagery;
  • misrepresent ingredients, allergens, sizes, or portions; or
  • publish inaccurate or deceptive pricing.

6. Order Handling Standards

Merchants must manage incoming orders in a timely and operationally responsible manner.

Merchants are expected to:

  • review incoming orders promptly;
  • accept or reject orders without unreasonable delay;
  • only accept orders that can reasonably be fulfilled;
  • update order status accurately as it progresses;
  • avoid marking orders as accepted or in preparation prematurely; and
  • make orders available for collection in line with the operational status shown to customers where reasonably possible.

7. Refund and Cancellation Conduct

Merchants must manage cancellations and refunds honestly and consistently.

Merchants must not:

  • mark orders as accepted or in preparation solely to avoid a refund;
  • misuse order status changes to disadvantage customers;
  • refuse merchant-error refunds where a refund is clearly justified; or
  • misrepresent the fulfilment status of an order.

Where a merchant cannot fulfil an order due to stock issues, operational problems, or store closure, the merchant must act promptly to support cancellation or refund handling.

8. Staff Access and Internal Controls

Merchants are responsible for ensuring that only authorised users are granted access to Brewster.

Merchants must:

  • assign user access appropriately;
  • remove or restrict access when staff roles change or employment ends;
  • protect credentials and access devices;
  • ensure staff act within their authority; and
  • maintain reasonable internal controls over store operations conducted through Brewster.

9. Payment Setup and Payment Conduct

Merchants must ensure that their selected payment model and store setup are correctly configured.

Where a merchant uses a merchant-managed Yoco integration, the merchant is responsible for its own payment credentials, provider relationship, compliance obligations, and account settings.

Merchants must not:

  • use invalid, misleading, or unauthorised payment credentials;
  • attempt to bypass applicable payment fees or remittance controls;
  • misclassify transactions;
  • process unlawful or prohibited sales through Brewster; or
  • engage in conduct likely to trigger chargebacks, payment fraud, or abuse.

10. Prohibited Merchant Conduct

Merchants must not use Brewster to:

  • conduct unlawful business activity;
  • sell unlawful, restricted, misleading, or prohibited goods where not permitted by law;
  • harass, deceive, or exploit customers;
  • engage in fraudulent transactions or sham orders;
  • upload malicious software or harmful code;
  • attempt unauthorised access to accounts, systems, or data;
  • scrape, extract, copy, or misuse platform data beyond authorised use; or
  • interfere with the integrity, security, or performance of the platform.

11. Legal and Regulatory Compliance

Merchants are responsible for complying with all laws and regulations applicable to their business and store operations, including where relevant:

  • consumer protection laws;
  • food safety requirements;
  • labelling and allergen obligations;
  • employment and labour laws;
  • tax and VAT obligations;
  • privacy and data protection requirements; and
  • any licensing or permit requirements relevant to the merchant's operations.

12. Customer Treatment Standards

Merchants are expected to treat customers fairly, respectfully, and in good faith.

Merchants must take reasonable steps to avoid misleading customers and should respond to order issues, stock problems, and collection difficulties in a commercially reasonable way.

13. Merchant Content and Branding

Merchants are responsible for all content, branding, menu information, images, descriptions, and other materials they upload or display through Brewster.

Merchants must ensure that they have the necessary rights to use all uploaded materials and that those materials do not infringe the rights of third parties.

14. Monitoring and Enforcement

Brewster may monitor merchant use of the platform for security, fraud prevention, platform integrity, support, compliance, and service improvement purposes.

Where Brewster reasonably believes that a merchant has breached these rules, Brewster may take action including:

  • issuing warnings;
  • requiring corrective action;
  • temporarily restricting features or store access;
  • withholding or delaying remittance where permitted under applicable terms;
  • suspending payment-related functionality; or
  • suspending or terminating access to Brewster.

15. Reporting Issues

Merchants should promptly report to Brewster any issue that may materially affect customers, payment handling, store operations, security, or platform integrity, including:

  • unauthorised account access;
  • payment or remittance anomalies;
  • material menu or pricing errors;
  • store closure or operational interruption; or
  • significant fulfilment problems affecting customer orders.

16. Changes to These Rules

Brewster may update these Merchant Platform Rules from time to time by publishing an updated version on the website or merchant platform, or by otherwise notifying affected merchants where appropriate.

17. Contact

If you have questions about these Merchant Platform Rules, please contact:

Brewster
Olio Technologies (Pty) Ltd trading as Brewster
11 Greyvenstein Close, Plattekloof Glen, Cape Town, South Africa, 7460
Email: [email protected]
Support: [email protected]