Terms & Conditions

1. Introduction

Welcome to Brewster.

These Terms of Service ("Terms") govern your access to and use of the Brewster website, customer application, merchant or admin application, and related services, software, tools, features, content, and functionality (collectively, the "Services").

Brewster is operated by Olio Technologies (Pty) Ltd trading as Brewster ("Brewster", "we", "us", or "our"). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Services.

2. Our Details

Operator: Olio Technologies (Pty) Ltd trading as Brewster
Registered Address: 11 Greyvenstein Close, Plattekloof Glen, Cape Town, South Africa, 7460
Email: [email protected]
Support Email: [email protected]

3. Scope of the Services

Brewster provides a digital platform for cafés and similar merchants to manage aspects of their business, including ordering, customer interactions, store management, team access, reporting, loyalty, and payment enablement.

The Services may include:

a customer-facing application or interface for browsing cafés and placing pickup orders;
a merchant or admin application for onboarding, store administration, team access, menu management, and analytics;
subscription-based merchant access to certain platform tools and features;
integrations with third-party services such as payment providers and authentication systems; and
optional merchant-configured payment integrations, including bring-your-own-key payment setups where supported.

4. Who These Terms Apply To

These Terms apply to:

visitors to our website;
customers placing or attempting to place orders through Brewster;
merchant users, including business owners, managers, administrators, and staff members using the merchant or admin application; and
any person or entity accessing or using the Services.

If you use the Services on behalf of a business or other legal entity, you represent that you are authorised to bind that entity to these Terms.

5. Eligibility and Account Registration

To use certain parts of the Services, you may need to create an account or be invited to one.

You agree that:

the information you provide will be accurate, current, and complete;
you will keep your account details updated;
you are responsible for maintaining the confidentiality of your login credentials;
you are responsible for activity that occurs under your account, except to the extent caused by our breach or security failure; and
you will notify us promptly if you suspect unauthorised access to your account.

We may refuse registration, suspend access, or require additional verification where reasonably necessary for security, fraud prevention, compliance, or operational reasons.

6. Merchant Accounts, Tenants, and Store Access

Merchant accounts may allow multiple authorised users within a single organisation, tenant, or business group.

Brewster pricing and subscription charging is applied per store, not per tenant. A single tenant may operate multiple stores, and each store may have its own subscription configuration, billing date, and payment model.

The merchant account holder or primary administrator is responsible for:

ensuring that only authorised users are granted access;
assigning appropriate access roles and permissions;
ensuring that staff use the Services in compliance with these Terms and applicable law; and
managing access where staff leave or roles change.

We may treat instructions issued through an authenticated merchant account as authorised by that merchant unless clearly proven otherwise.

7. Customer Orders

Brewster enables customers to place pickup orders with participating merchants.

When a customer places an order through Brewster:

the order is submitted to the selected merchant through the platform;
the merchant remains responsible for preparing, fulfilling, and making the order available for collection;
the merchant is responsible for the accuracy of menu items, pricing, availability, product descriptions, allergen or dietary disclosures, and fulfilment timelines; and
Brewster acts as the platform provider unless expressly stated otherwise.

Submitting an order does not guarantee fulfilment if the merchant rejects, cancels, or is unable to fulfil the order.

8. Merchant Responsibilities

Each merchant using Brewster agrees that it is solely responsible for its business operations conducted through the platform, including:

the lawfulness of its products, services, pricing, and promotions;
the accuracy of its menus, item descriptions, stock availability, operating hours, and store details;
customer service relating to the merchant's goods and services;
food safety, allergen handling, preparation, packaging, and collection processes;
refunds, reversals, substitutions, order disputes, and fulfilment decisions, subject to platform workflows that may assist with those processes;
staff conduct and internal account access management; and
compliance with applicable tax, labour, consumer, food, and business laws.

Brewster does not assume responsibility for the merchant's products, business conduct, or legal compliance merely by providing the platform.

9. Merchant Subscription Plans and Billing

Some merchant features are provided on a paid subscription basis.

Subscriptions are charged per store. Each store attached to a tenant contributes separately to the merchant's total subscription charges according to the payment model selected for that store.

The following store-level subscription pricing applies unless otherwise agreed in writing:

R299 per store per month where the store uses cash on pickup;
R199 per store per month plus 3.5% processing fees, capped at R12 per order, where the store uses the Brewster-managed Yoco payment gateway; and
R699 per store per month where the store uses a merchant-managed Yoco payment gateway.

Each store has its own billing cycle and selected billing date. The applicable billing date for a store may be the 25th, 26th, 27th, 28th, or the 1st of the following month, depending on that store's configuration.

If a merchant cancels a store subscription, the cancellation will take effect at the end of that store's current billing cycle. Access to paid features for that store will continue until the store's next applicable billing date, being the configured 25th, 26th, 27th, 28th, or 1st, after which the subscription for that store will conclude unless otherwise agreed.

Unless otherwise stated:

fees are payable in South African Rand;
fees are non-refundable once billed for the relevant billing period, except where required by law or expressly agreed otherwise; and
we may suspend or limit access to subscription features for overdue accounts.

Brewster uses PayFast for merchant subscription payments.

10. Customer Payments, Merchant Payment Enablement, and Remittance

Customer payment processing may be facilitated through supported third-party payment providers.

Brewster supports Yoco for customer payment processing and related merchant payment functionality.

Where supported, a merchant may elect to use a merchant-managed or bring-your-own-key Yoco integration. In those cases:

the merchant is responsible for the lawfulness and accuracy of its payment account setup and credentials;
the merchant is responsible for maintaining its own relationship with Yoco where required;
the merchant remains responsible for settlement, tax treatment, disputes, refunds, chargebacks, and compliance obligations connected to its payment acceptance, unless expressly handled by Brewster under separate written terms; and
Brewster is not responsible for outages, holds, delays, reserves, verifications, or actions imposed by Yoco or another third-party payment provider.

For stores using the Brewster-managed Yoco payment gateway, remittance is paid out weekly on a Monday. The remittance period runs from 00:00:00 Monday to 23:59:59 Sunday for the applicable week.

Brewster may withhold, delay, adjust, or offset remittance amounts where reasonably necessary to account for refunds, reversals, chargebacks, failed or disputed transactions, suspected fraud, processing errors, merchant breaches of these Terms, or amounts owed to Brewster.

If a merchant believes a remittance amount is incorrect, the merchant must notify Brewster within 30 days of the relevant remittance date, together with reasonable supporting information. Brewster will review the matter in good faith, but platform records, payment provider records, and transaction logs will be used as the primary basis for determining the remittance outcome.

We do not intentionally store full payment card numbers or card security codes unless explicitly required and lawfully handled through a certified payment provider.

11. Customer Refunds, Rejections, and Order Processing

Customers may request a refund only where the relevant order has not yet been accepted or placed in preparation by the merchant's staff.

Once an order has been accepted or placed in preparation by the merchant, the order is generally no longer eligible for refund through Brewster, except where:

the merchant chooses to approve a refund;
the order cannot be fulfilled due to merchant error or unavailability; or
a refund is otherwise required by applicable law.

Merchants remain responsible for fulfilment decisions, preparation status, and operational handling of accepted orders. Brewster may provide workflow support for refunds, reversals, or order disputes, but does not assume responsibility for merchant-side preparation or fulfilment decisions.

12. Third-Party Services

The Services may integrate with or depend on third-party products or services, including payment providers, communications services, and identity or authentication systems.

Your use of third-party services may also be governed by the terms and privacy policies of those third parties. Brewster is not responsible for third-party systems, policies, availability, or performance.

13. Authentication and Security

Brewster uses secure authentication and access controls, including OAuth 2.0 compliant identity and access management through Keycloak.

You must not:

share credentials in an unauthorised way;
attempt to bypass authentication or access controls;
probe, scan, or test the vulnerability of the Services without written authorisation; or
interfere with the security or integrity of the platform.

14. Acceptable Use

You may use the Services only for lawful purposes and in accordance with these Terms.

You must not:

use the Services in a way that violates any law or regulation;
upload, transmit, or distribute malware or malicious code;
attempt unauthorised access to systems, accounts, or data;
scrape, harvest, or extract data except as expressly permitted;
interfere with or disrupt the Services or related infrastructure;
use the platform to deceive, defraud, impersonate, or misrepresent;
infringe the intellectual property or privacy rights of others; or
use Brewster to sell or promote unlawful, prohibited, or misleading goods or services.

We may investigate suspected misuse and suspend or terminate access where reasonably necessary.

15. Data, Privacy, and POPIA

Your use of the Services is also subject to our Privacy Policy.

Brewster processes personal information in accordance with applicable law, including POPIA. For information about how personal information is collected, used, shared, stored, and protected, please refer to the Brewster Privacy Policy.

Where a merchant uses Brewster to process customer or staff data, Brewster may in some cases act as a responsible party and in some cases as an operator or service provider, depending on the nature of the processing and the applicable service arrangement.

16. Data Hosting and Localisation

Brewster is designed so that personal information is encrypted and stored within South Africa and does not leave the country as part of normal platform operations.

Non-personal media assets - such as menu photographs, venue imagery, and logos that merchants publish to their public storefront - are served through a global content delivery network so that they load quickly for customers. These assets are intended for public display and do not contain personal information.

If a specific support, legal, or integration scenario requires exceptional processing of personal information beyond South Africa, Brewster may implement appropriate safeguards consistent with applicable law.

17. Analytics and Service Improvement

Brewster may use anonymised and aggregated analytics for service improvement, performance monitoring, reporting, benchmarking, and operational insight.

These analytics are not intended to identify individual users.

18. Intellectual Property

All rights, title, and interest in and to the Services, including the software, platform design, user interfaces, trademarks, branding, documentation, text, graphics, and underlying technology, are owned by or licensed to Brewster, unless otherwise stated.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended purpose.

You may not:

copy, modify, reproduce, distribute, reverse engineer, or create derivative works from the Services except where permitted by law or with our prior written consent;
remove proprietary notices; or
use Brewster branding without permission.

19. Merchant Content and User Content

You retain responsibility for content, data, menus, listings, branding, images, business information, and other material you upload or submit through the Services ("User Content").

You represent that you have the rights necessary to provide that content and that it does not violate any law or third-party rights.

You grant Brewster a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, transmit, display, and otherwise use User Content as reasonably necessary to operate, support, secure, and improve the Services.

20. Availability, Maintenance, and Changes

We may update, modify, suspend, or discontinue any part of the Services from time to time.

We do not guarantee uninterrupted or error-free availability. We may perform maintenance, introduce new features, remove features, or make operational changes as reasonably required.

Where practical, we will try to provide notice of material planned downtime affecting merchant operations.

21. Suspension and Termination

We may suspend, restrict, or terminate access to the Services immediately or on notice if:

you breach these Terms;
we reasonably suspect fraud, abuse, unlawful activity, or security risk;
payment is overdue;
continued service would expose Brewster, users, or third parties to harm or legal risk; or
we are required to do so by law or third-party provider obligations.

You may stop using the Services at any time. Merchants may cancel subscriptions subject to the applicable store billing cycle, billing date, and any agreed commercial terms.

22. Disclaimers

The Services are provided on an "as is" and "as available" basis to the maximum extent permitted by law.

To the extent permitted by law, Brewster does not warrant that:

the Services will always be uninterrupted, secure, or error-free;
the Services will always be available at any specific time;
all defects will be corrected immediately; or
the Services will be suitable for every business, use case, or user requirement.

Brewster does not warrant or guarantee the products or services offered by merchants through the platform.

23. Limitation of Liability

To the maximum extent permitted by law, Brewster and its directors, employees, contractors, licensors, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, business opportunity, goodwill, data, or anticipated savings arising from or related to the Services.

To the maximum extent permitted by law, Brewster's total aggregate liability arising out of or in connection with the Services and these Terms will not exceed:

for a customer, the amount paid by that customer to Brewster, if any, in the three months preceding the event giving rise to the claim; or
for a merchant, the amount paid by that merchant to Brewster for the applicable store subscriptions or services in the three months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is unlawful, including liability that cannot lawfully be excluded under applicable consumer protection or other mandatory law.

24. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless Brewster and its personnel from and against claims, losses, liabilities, damages, and reasonable costs arising out of or related to:

your misuse of the Services;
your breach of these Terms;
your violation of any law or third-party rights; or
for merchants, your products, services, fulfilment, pricing, customer interactions, payment setup, staff conduct, or regulatory compliance.

25. Consumer Rights

Nothing in these Terms is intended to limit any rights you may have under applicable law, including rights that cannot lawfully be excluded or waived.

Where applicable, consumer rights under South African law continue to apply notwithstanding anything to the contrary in these Terms.

26. Electronic Communications

You consent to receiving notices, disclosures, invoices, records, and other communications from Brewster electronically, including by email, platform notification, or publication through the Services where appropriate.

27. Changes to These Terms

We may update these Terms from time to time.

Where we make material changes, we may notify users by updating the published Terms, by email, through the platform, or by other reasonable means. Your continued use of the Services after updated Terms take effect will constitute acceptance of the revised Terms.

28. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa.

Subject to any mandatory rights under applicable law, any dispute arising from or in connection with these Terms or the Services will be subject to the jurisdiction of the courts of South Africa.

29. Complaints and Contact

If you have any questions, support requests, or complaints relating to the Services or these Terms, please contact:

Brewster
Olio Technologies (Pty) Ltd trading as Brewster
11 Greyvenstein Close, Plattekloof Glen, Cape Town, South Africa, 7460
Email: [email protected]
Support: [email protected]